BabysenseParent Unit for HDS2 Video Baby Monitor, Replacement Unit

Highly recommend seller, Monitor box came opened and item didn't work properly and the company reached out quickly to resolve the issue. They went above and beyond what I expected.

We love this monitor. We’ve had it since our twins were born. The picture is super clear and I love the temperature gauge.Unfortunately our parent unit volume stopped working, but the customer service is top-notch and the company was very helpful and quick to send us a new one. Super grateful for great customer service!

We were surprised with twins and this camera has been a lifesaver. The dual cameras are easy to setup to the monitor and easy to use once setup.The original handset stopped charging after a few months, but I contacted the Babysense customer support and they sent me a new handset within a few days! Very prompt responses and always very courteous. It is a huge relief to have a company that backs their products like this. I'm confident they'll have my back if we have any other issues.

A great monitor! After over a year of having this monitor set, my son broke our monitor. I ordered a new one and received it the next day. Unfortunately, the new unit wouldn’t turn on so I contacted customer service. They got back to me right away and sent out a replacement! I recommend BabySense to all my new parent friends!

We’ve been through two monitors in two years. We spent a lot on this product because we thought it would last. Waste of money. The monitor we bought six months ago won’t even hold a charge now.

Edit: I am editing to add that customer service was great. They reached out due to the reoccurring issues and replaced the monitor with a newer system with an upgraded charging port. The new system is super nice. I love the split camera of this system and the clarity! The volume and sound work great for us too. Thank you for fixing the charging port issue.As others have mentioned this is a great camera when it works. We have gone through 3 of these monitors in less than a year and each one of them breaks. The charging port is so fragile that it breaks and it’s impossible to fix. I wish that they would fix the charging port as the camera and dual picture is so nice. I personally haven’t had issues with the antenna or connectivity. The sound has been really great too!

Okay I LOVE this baby monitor. Love that it can have up to four cameras, doesn't use wifi, and has so many great "extras". It has temperature settings and alerts, lullabies, and white noise all built in. I have twins and so being able to pair up to 4 monitors is GREAT. It is also so easy to take with us on trips to monitor the little ones. Definitely recommend. The company is also so great to work with and helped me fix an issue I had. The package even comes with a QR code on a magnet for quick access. Definitely recommend.

Babysense has amazing customer service! My parent unit stopped charging so I contacted customer service, sent them the invoice and a video of the problem and I had a replacement unit in my hands within 2 days. Incredible!