JUMPZYLLA Trampoline Outdoor 8FT 10FT 12FT 14FT 15FT 16FT with Enclosure and Ladder, ASTM Approved Recreational Trampoline for Kids and Adults, Anti-Rust Coated Frame

Bought the 16ft JumpZylla trampoline and it arrived early, which was nice. Trampoline came in two packages and nothing was damaged upon unboxing. My first impression of the materials was a little lackluster. I had doubts as to whether or not the poles for safety netting were strong enough. The assembly was pretty straightforward and with the help of my two younger boys (ages 13 & 11) we were able to assembly the entire trampoline and safety netting in under an hour. Once fully assembled, I tested the trampoline myself. Im 6 foot tall, 280lbs and the trampoline handle me just fine. Then my boys, ages 13 and 11, joined in and thats when I got nervous. The trampoline frame would shake and the legs would move across the grass (no stakes were inserted at this time). I then got off to install the 5 U-shaped stakes that came with the trampoline. these stakes seems very cheap and 3 of the 5 stakes bent as I pushed them into the ground. I then had all 4 of my kids (ages: 13,11, 9, 7) jumping and the frame would shake, but stakes held the trampoline in place. Safe to say that all 5 of us jumping at one time would not be wise. the safety net was my primary concern. the material was already ready t tear at the bottom and after 1 hour of my kids jumping I had my first tear, albeit a small one.We live in Oklahoma and the wind can get excessive from time to time. We had several storms come through this weekend and we experienced some wind the other night around 1am. I awoke to find my trampoline missing from my backyard. I went out side to see if it had blow across the yard, but I didn't see anything except all 5 stakes uprooted and lying in the back yard. I looked over all of my neighbors fences and nothing. I then begin to thing that perhaps someone stole my trampoline, but that seemed excessive. so I went back to sleep and woke around 6am to go searching for my trampoline. I drove the end of our street to an empty cul-de sac to find the mangled mess of a 16ft trampoline. The trampoline landed three houses away from mine, all houses with wooden fences. I calculate the distance the trampoline flew to be around 600 ft. Thats 4x the distance of the Wright brothers initial flight! the damage it caused was minimal but not cheap. Ripped off my neighbors gutter and broke several fence posts before its final landing spot. Damage to the trampoline was most significant. 3 of the 5 legs were bent beyond repair. the safety netting was torn in multiple places. several springs were missing, and the trampoline surface itself had minimal damage, but not safe enough to be reused in my opinion. Upon inquiring with Jumpzylla about a replacement, giving them pictures of the damage, I was told that I would only qualify for the $100 Storm replacement voucher that they offer. So I went outside to ponder this offer and as I looked around I see all of the neighbors trampolines (about 7 of them) still intact, secured to ground, with no damage. My trampoline was the only one in the neighborhood to receive damage. So with that in mind. I decided to decline Jumpzylla's offer of $100 off another one of their trampolines, and wisely spend my hard earned money on a more robust, safe and reliable trampoline that I believe will withstand a strong wind gust.Now, most people may not experience a strong gust of wind like we did. In that case I find this trampoline to be adequate if you have small children (under 10). I would also find a stronger way of securing the legs of the trampoline to the ground. The U-shaped stakes given to you with this trampoline do very little. Overall, this trampoline was adequate, but not the best. The price was good, but like the saying goes, "you get what you pay for".*** UPDATE***I came home today to find a band new trampoline waiting on my porch. JumpZylla definitely went out of their way to make this situation right. Honestly they didn't even have to that, but they did! And I think that says something about their customer service and business operations as a whole. Kudos to them and their team. I definitely have to change my star review to a 5 now, as they have gone above and beyond my expectation and set the bar high for the standard of customer care. Thank you JumpZylla!!

Buy this one you won't regret it! This is an awesome quality trampoline and customer service is top notch.. We held out for a couple years when our kids started asking to see if it was just a phase. It's just that you see everyone trying to give away and old rusty trampoline all the time and everyone told us "once you have one they'll never use it, they weather quickly, bad investment since it doesnt last"- Wrong. Purchased as a christmas gift 2022, setup june 2023 a now its year later so offering a thorough review here. The quality is awesome, the powdered finish on the metal rods really helped with any signs of weathering, rust etc. after a full year of unforgiving PA weather it still looks brand new..no sun fading either and we purchased solid black. The reason for my customer service review- we had ours setup for about 2 months last sunmer and a massive storm came through. A huge section of our neighbors tree fell directly on the trampoline. The size of the tree could have easily crushed anything in its path. It landed directly on the net in between 2 of the poles and the net actually held the tree up off the ground !! The netting itself sustained no damage as in tears etc, but due to the weight of the tree the upper curved poles did bend inward and one of the fiberglass rods broke that slides in the top of the net ( it had direct contact on impact so im not suprised). Talk about a strong quality made product!!! My 1st thought was ( well, other than being furious because it was brand new and this wasnt the 1st time we had issues with this tree that isnt ours) but if it can hold a huge tree off the ground we'll ok thats actually great I'm now 100% sure it will hold my kids inside when thry are flipping around!!! We waited all summer but our neighbor failed to follow through on promise of replacement - it wasn't that huge of a deal once the tree was cleared we bent the poles backward & made it work for the remaining usable months last year- the shape of net didn't look pretty and tight because but other than that it still appeared and functioned like new. Fast forward to this spring- we started looking into purchasing a whole new trampoline ( still jumpzylla of course) - to my suprise you can buy replacement pieces Jumpzylla has a catalog on their website you can choose piece by piece and they are reasonably priced too. However, I was not able to locate 1 item- the fiberglass rod that slides in the top of the net between the poles. So I reached out to their customer service team before buying an alternate name brand replacement ( mind you this is a year later) 1. For claims that say customer service doesn't respond - they do!! and very quickly via email. 2. I explained the situation : needed to buy a replacement fiberglass rod not available in the catalog etc etc and the reason why. They asked some questions about how the damage happened & what pieces were ruined. I was very upfront with the fact we purchased in December 2022 and its now June 2024, I sent a few photos of the damaged parts, the tree that fell on it and within 2 days ( 3 emails later) they shipped me all the pieces and covered it under warranty!!! If that's not superb customer service- and not even just because it was free but because they communicated in a timely fashion and were more than willing to help ( It was only supposed to be a 1 year warranty) ok- a couple pointers1. In the late fall ( october-ish) we did remove the upper pieces of the trampoline ( padding over springs, mat, springs, padded poles) to store for the winter we figured this would help with longevity it doesnt take long to put the upper portion back on.2. The net section can be a little tricky to lace on initial setup the directions really dont explain how much tension but avoid making it super tight or you will run out of string halfway around the trampoline and have to unlace it and start all over ( its a pain in the butt) , be sure that you see a small gap between the loops and the net.the net shoukd not be flush with the trampoline mat. I'd safely say leave a 1 inch gap.3. I do agree with the review I read about the fiberglass rods being a pain to get in because they have no " give" they are really hard and you will need 2 people for this more than any other step in my opinion- you have to try to bend a solid rod to a slight curve to slide it in the holes between 2 t connectors on each section at the top of the net- However, after seeing a tree fall on the trampoline I can appreciate the fact that these are has hard as they are and the fact the net is so durable too.

I did a lot of research before purchasing this trampoline and really had high hopes based on the features and price point. Unfortunately, it hasn’t lived up to expectations.The main issue is with the safety net — it’s held up by rods at the top, but those rods constantly fall out. No matter how carefully I try to secure them, they pop out every time the kids get on and start jumping. It’s not just annoying, it’s a safety concern.To make things worse, one of the screws didn’t fit properly into the pole during assembly. Because of that, one of the poles holding up the net is completely loose and unstable.For the amount we paid, I expected better quality and durability. It’s disappointing to spend time researching and assembling only to deal with ongoing issues that affect both the safety and overall experience. I wouldn’t recommend this particular model unless the design is improved.

Leader in industry in every means you could possibly imagine. Trampoline was extremely easy to put together. Very minimal tooling needed as they supply most. My daughter loves this thing and treats it like a WWE ring. Has ample padding over the springs though its not needed as the net is on the inside of the springs so really no concerns on that front 10/10 would reccomend.My newly purchased trampoline got caught in the first major storm we had before id really thought of strapping it down. We were out of town and it got damaged Customer service was extremely kind and helpful in getting what we needed.