EXCEL TANKLESS GAS WATER HEATER Vent Free (LOW WATER PRESSURE STARTUP) 1.6 GPM PROPANE LPG

I gave this review 5 stars to get your attention. I used code words. 5 stars in this case means 0 stars, as in zip, nahdah, no no way uh uh forget it!The short story: I purchased this hot water heater and it didn't work. When returned it I was charge a $41 "restocking" fee. Amazon would 'not intervene', (again, code words for Amazon's response of GFY!)The long version: I did a lot of research on this HWH on Youtube. My greatest concern, at the time, was the 'Ventless" claim. Could I mount this in my RV, under the sink, safely? The answer was yes. Many people said they bought this unit to replace the previous version which had lasted up to 10 years, (I am now of the opinion that these units where well built at one time. Now, not so much). So I was sold. I installed the unit and heated my water, instantly, for about 5 seconds. Then, nothing. I checked my gas, 12 inches WC, and my water pressure, 40 psi post regulator. I contacted Excel via chat. Their 1st question, "are you using the batteries we sentcha?" Yes! Their response, get new ones, alkaline, (an exercise in futility as I could plainly hear the igniters sparking, but hey, what do I know?). I ventured off to the store and complied. Same result, 5 seconds... nahda! I contacted Excel again. They said remove the cover and video the unit "not working". Ummm, no! I didn't order a project. I ordered a functioning hot water heater. Upon reading the reviews (I know, a little late, $41 error) I found this to be a common complaint. I returned the HWH. I suspected shenanigans and called Amazon right away and was assured I'd get an email within 48 hours with their disposition. Still waiting. They refunded me $181. I called again saying that one of the main reasons I use Amazon is for their customer protection. They said I would get the difference within 2 to 3 days. A week later I called them and they said Excel test the unit and as it was used, but in excellent condition, they refunded my purchase price, less the restocking fee, cause, ya know, they're givers. So... Walmart here I come. BTW, I just did a price comparison of the things on my wish list and I'm going to be just fine.Hasta La Vista Amazon. Don't let the door smack ya where the Lord cracked ya! BTW, while you are over there, standing in the corner, wondering why everyone is so finicky about customer service, say hi to Shirley from Verizon. She's been there since 2003.

I bought this water heater to use in my camper van conversion as I did not want to use my precious electricity to heat my water. I made the mistake of buying the bulk of the large items needed for my conversion at the beginning of the project so by the time I got to the plumbing part, the he return window had closed. So I crossed my fingers and hoped that the unit worked fine.Upon initial inspection, it looked fine with no signs of obvious damage or defects. I hooked up all the lines per the instructions (terrible, two paragraphs by the way). First test run both the cold water inlet and the hot water outlet had leaks. Ok, no problem, I’ll just put on some more Teflon tape and tighten the connectors down some more. That took care of the problem for the cold water inlet leak but not the hot water outlet leak. So I tightened some more and tried again. Nope! Still leaked! Ok, third times a charm right? This time I felt the actual copper pipe inside the unit twist when I went to tighten the connection. I took the cover off and verified that yes. The cheap copper pipe inside was twisted. I inspected the pipe as best I could and it seemed to still be intact but now I had a leak that I couldn’t do anything about. I tried to take the connection off to re-tape and try a new connector but it’s stuck on there. Not coming off and three people tried! So I tried FlexSeal to stop the leak. Nope, still leaking. So I’m thinking that it’s coming from the copper pipe inside that I accidentally twisted while trying to tighten the connection. Not sure there’s anything that can be done at this point as this was technically my fault.As for the gas leak, after the initial test of the unit it smelled of propane so I tightened everything down again and sprayed soapy water to check for leaks. Yep, there was a propane leak but not coming from the hose from my tank, but the actual fitting on the unit itself. I tried to tighten that to but the leak persisted. I was doing a test of the other parts of my plumbing and had the sink faucet open and running for a good five minutes. When I turned it off everything stunk of propane and when I went to check the hot water heater, there was an actual flame coming from the propane connector (the one that came with the heater). Blew that out and turned off the propane.So now I’m thinking of just tossing the whole thing and starting from scratch with a new one. Seeing other people’s horror stories of poor customer support, I doubt it would do any good to contact the seller and ask for assistance. Might have to just bite the bullet and buy a whole new one.On the up side, despite both leaks, the heater did in fact heat my water and I was pleased with that!

Works great

Works great... Heats water for my whole cabin! This is my 2nd heater that I have bought by this manufacturer... Both have worked great truly ventless. High quality, and very affordable!

Works well, instantly heats up the water in our food truck.

I’ve bought many of these things. They usually work fine. They are simple to install and use.This one, just wouldn’t ignite the gas. You could hear the ignition click, but it just wouldn’t light a flame. I know how they work, I know how to adjust everything. No go.Read the fine print: even if you are returning it for it not functioning as promised, you still must pay for the shipping even if it was free for you as a prime member. Additionally, you have to pay a restocking fee. As a long time prime member, I was not accustomed to a return policy like this.Very disappointed.

Just installed this heater today, showed up 2 days before anticipated. Took the old 6 gallon tank out that was going to cost more to fix than this unit, aside from having to get different hoses, it is so far amazing! I do recommend installing it with a lot of clearance overhead, we are going to modify some things, but after you get the water and gas dialed in, it so far is out of this world! Highly recommend replacing the old unit with one :)

This product is easy to hook up. Good for short distant for water to travel, but would not recommend if water has to travel farther distance, will not keep water hot. Great for Rv or camping